43 Harrison St, Apt D. Roslindale, MA 02131

Tel: 617 325-5691 - Fax: 617 325-5691 - Email: mcannata@compstart.com

Michael Cannata

Summary of Qualifications

Mature, reliable, highly motivated individual with 10+ years of hands-on experience in the IT field. Solid technical skills primarily in PC, server, LAN and end-user support on Windows OS based systems. Experienced in PC and server setup, configuration, imaging, repair and troubleshooting. Experienced in the installation and setup of most standard business and office software titles. Team management and administrative skills in asset/inventory management, process and procedure development and documentation. Strong customer service and project management skills.

Technical Skills - Installation, setup, configuration, troubleshooting and repair of:

Operating Systems

OEM PC and Laptops

LAN

Peripherals

·    Windows 9x - ME

·    Windows NT 4.0

·    Windows NT Server

·    Windows 2000 Pro

·    Windows 2000 Server

·    Windows XP Pro

·    Dell

·    IBM

·    Compaq

·    Hewlett Packard

·    Gateway

·    E-Machines

·    Domain Admin - DNS

·    Hubs, switches, routers

·    Fiber Optic and Cat 5

·    Data Port setup

·    DHCP-Static TCP/IP

·    Stack assembly

·    Rack Assembly

·    Hard drives (int + ext)

·    Modems (int + ext)

·    Zip drives

·    CD and Burners

·    Memory

·    Palm Pilots

·    All adapter types

Program Skills -  Installation, setup, configuration, customization and troubleshooting of:

Word Programs

E-Mail Clients

Utilities

Programming

·    MS Office suite

·    MS FrontPage

·    MS Publisher,

·    MS Access

·    MS Excel

·    Lotus Smart Suite

·    MS Exchange Server 5.5

·    MS Outlook

·    MS Outlook Express

·    GroupWare

·    Lotus Notes

·    Adobe Acrobat Reader

·    McAfee VirusScan

·    Norton AntiVirus

·    Symantec Ghost

·    Microsoft SysPrep

·    WinZip

·    Norton System works

·    MS Visual Studio 6.0

·    MS Visual Basic 6.0

·    MS Visual C++

·    Borland C++

·    HTML, DHTML, ASP

·    JavaScript

Courses and Certifications

·    Microsoft Office Specialist (MOS) Certified – Microsoft Access 2002

·    MCP Certified – Windows 95

·    Brainbench Certifications --Transcript ID 3799501( view at http://www.brainbench.com)

o         Microsoft Visual Basic 6.0

o         Microsoft Access 2000

o         Microsoft FrontPage 2000

o         Computer Technical Support Specialist

Completed CBT courses under IBM;

·    NETg Course - Windows 2000 Professional\Server –Installation, Configuration and Administration

·    NETg Course - Visual Basic 6.0

Documentation and Process Development

·    Member of IBM Process Resolution Team at Solectron MFG Account

·    Developed document template series for site specific IBM/Solectron Deskside Process Centralization Project.

·    Developed asset database using MS Access for recording and tracking of all IT assets and software

·    Developed site specific process and procedures documents related to all aspects of IT services

·    Designed, built and maintained process and image library of custom OS/hardware/software configurations.

·    Authored:

o   “IBM/Solectron Deskside Support Services, Site Specific Process Manual”

o   “Technician Training Process” for IBM/Solectron IT technicians and employees

o   “New Employee IT Services Manual” for Solectron employees

Recent Achievements

City of Boston – Elderly Commission

·    Installed, configured and customized ParaPlan Transit software and MS Access database.

·    Compiled client and trip record and field data as MS Excel datasheet for import into ParaPlan Database.

·    Created all linked tables, lookup lists, forms, reports and SQL based queries as required.

·    Provide all administration services as required.

General Electric Aircraft Engines

·    Migrated existing database information from a legacy DOS application to a MS Access 2002 database.

·    Created custom tables, forms and queries as required.

·    Created custom data access program in Visual Basic 6 and related web-based forms for remote record addition, update and submission.

·    Setup, designed, administered and maintained multiple Intranet/Internet websites using Interwoven Teamsite, Quickplace and Livelink web applications.

Sapphire Technologies, Austin Tx.

·    June 2003 – Kuehne & Nagel, Boston, MA. Duration: 4 Days – Project completed

·     Upgrade Windows 95 and Client software to Win XP system using custom imaging software and client created XP master image.

SmartSource Inc, Chicago, Ill.

·    March 2003 – UMass Medical Center, Worcester, MA. Duration: 3 weeks - Project completed

·     Upgrade MediTech Client software on Win NT based systems with latest patches, transition to DNS from static IP environment in preparation for Win XP Pro migration

·    Feb 2003 -Amica Insurance, Holyoke, MA. Duration: 1 week.  Project completed. 500 PCs - Upgrade Win 95 and 2k based systems and software to Windows XP Pro

EMPLOYMENT HISTORY

City of Boston Elderly Commission 1 City Hall Plaza, Boston Ma. March 2004 - Present

Scheduling Applications Support Specialist

·    Provide all IS application support services

General Electric Aircraft Engines 1000 Western Ave.  Lynn  July 2003 – Nov 2003

IS/Applications Support Specialist

·    Provide dedicated comprehensive IS support services to GEAE T700 Project Staff, Military Engines Operations Division

·    Plan and implement data backup solution for individual user PC and shared server-based group folders and files.

·    Install, configure and troubleshoot all general and GE proprietary applications

CompStart Computer Services 6 Danny Rd.  Hyde Park, MA. Jan. 1994 – Present

System Consultant/Network Analyst

·    Provide systems and product analysis for small business and home office clients.

·    Design, configuration and installation of small business and home office DSL/Cable/T1 LAN and WAN network solutions.

·    Website design and setup, domain registration, setup and maintenance services.

IBM Global Services   Waltham, Ma. May 1999 – July 2002

Assigned to: Solectron Corp., 1 Solectron Dr. Westborough, MA. Nov. 2000 - July2002

Deskside Team Lead

·    Team Lead on a 14 member IBM IT EUS Deskside Team. Provide EUS support to 1500+ end-users in a Windows 95 based manufacturing environment.

·    Instituted and managed department migration project rollout of 400 Win 95 based systems to Windows 2000 

·    Developed document template series for use by all sites on Solectron Global Account as related to Image configuration, Software installation, IMAC processes, Asset tracking and technician/employee training

Assigned to: Rational Software, 20 Maguire Rd. Lexington, MA. May 1999 – Nov 2000

Deskside Technician / Deskside Team Lead

·    Team Lead on an 8 member IBM IT EUS Deskside Team in support of 1000+ end-users in a software development environment.

Tech Specialists 470 Totten Pond Rd. Waltham, MA.

Assigned to: Polaroid Corp., Waltham, MA. Feb 1999-May 1999

Desktop Technician

·    Member of Deskside team providing EUS support to 2500+ end-users in a manufacturing environment.

·    Member “Y2K Process Development Committee”

Interim Technology 31 St James St Boston, MA.

Assigned to: CVS Pharmacy Corp., Woonsocket, RI. Nov 1997-Jan 1999

Desktop Technical Analyst

·    Member of Deskside Team Providing EUS support to 300+ end-users in a corporate environment.

·    Provide support and troubleshooting services for 300 Win NT and Windows for Workgroups stations.

·    Implemented staging, configuration and rollout of Desktop PC’s and Laptops with Win NT OS for CVS N. America Help Desk department rollout. Upgrade from Windows 3.11 to Windows NT 4.0