43 Harrison St, Apt D. Roslindale, MA 02131

Tel: 617 325-5691 - Fax: 617 325-5691 - Email: mcannata@compstart.com

Michael Cannata

Summary of Qualifications

Mature, reliable, highly motivated individual with 10+ years of hands-on experience in the IT field. Extensive experience in team management and administrative skills in asset/inventory management, process and procedure development and documentation. Strong customer service and project management skills.

Courses and Certifications

·    Microsoft Office Specialist (MOS) Certified – Microsoft Access 2002

·    MCP Certified – Windows 95

·    Brainbench Certifications --Transcript ID 3799501( view at http://www.brainbench.com)

o         Microsoft Visual Basic 6.0

o         Microsoft Access 2000

o         Microsoft FrontPage 2000

o         Computer Technical Support Specialist

Completed CBT courses under IBM;

·    NETg Course - Windows 2000 Professional\Server –Installation, Configuration and Administration

·    NETg Course - Visual Basic 6.0

Program Skills

·    MS Office Suite

·    Lotus SmartSuite

·    FrontPage 2000

·    Interwoven Teamsite

·    MS Visual Basic 6.0

·    MS Visual C++

·    MS Visual Studio

·    Borland C-Builder C++

·    MS Access 2000

·    MS Excel

·    JavaScript, DHTML, ASP

·    Cold Fusion

EMPLOYMENT HISTORY

Recent Achievements

City of Boston – Elderly Commission

·    Installed, configured and customized ParaPlan Transit software and MS Access database.

·    Compiled client and trip record and field data as MS Excel datasheet for import into ParaPlan Database.

·    Created all linked tables, lookup lists, forms, reports and SQL based queries as required.

·    Provide all administration services as required.

General Electric Aircraft Engines

·    Migrated existing database information from a legacy DOS application to a MS Access 2002 database.

·    Created custom tables, forms and queries as required.

·    Created custom data access program in Visual Basic 6 and related web-based forms for remote record addition, update and submission.

·    Setup, designed, administered and maintained multiple Intranet/Internet websites using Interwoven Teamsite, Quickplace and Livelink web applications.

Sapphire Technologies, Austin Tx.

·    June 2003 – Kuehne & Nagel, Boston, MA. Duration: 4 Days – Project completed

·     Upgrade Windows 95 and Client software to Win XP system using custom imaging software and client created XP master image.

SmartSource Inc, Chicago, Ill.

·    March 2003 – UMass Medical Center, Worcester, MA. Duration: 3 weeks - Project completed

·     Upgrade MediTech Client software on Win NT based systems with latest patches, transition to DNS from static IP environment in preparation for Win XP Pro migration

·    Feb 2003 -Amica Insurance, Holyoke, MA. Duration: 1 week.  Project completed. 500 PCs - Upgrade Win 95 and 2k based systems and software to Windows XP Pro

City of Boston Elderly Commission 1 City Hall Plaza, Boston Ma. March 2004 - Present

Scheduling Applications Support Specialist

·    Provide all IS application support services

General Electric Aircraft Engines 1000 Western Ave.  Lynn  July 2003 – Nov 2003

IS/Applications Support Specialist

·    Provide dedicated comprehensive IS support services to GEAE T700 Project Staff, Military Engines Operations Division

·    Plan and implement data backup solution for individual user PC and shared server-based group folders and files.

·    Install, configure and troubleshoot all general and GE proprietary applications

CompStart Computer Services 6 Danny Rd.  Hyde Park, MA. Jan. 1994 – Present

System Consultant/Network Analyst

·    Provide systems and product analysis for small business and home office clients.

·    Design, configuration and installation of small business and home office DSL/Cable/T1 LAN and WAN network solutions.

·    Website design and setup, domain registration, setup and maintenance services.

IBM Global Services   Waltham, Ma. May 1999 – July 2002

Assigned to: Solectron Corp., 1 Solectron Dr. Westborough, MA. Nov. 2000 - July2002

Deskside Team Lead

·    Team Lead on a 14 member IBM IT EUS Deskside Team. Provide EUS support to 1500+ end-users in a Windows 95 based manufacturing environment.

·    Instituted and managed department migration project rollout of 400 Win 95 based systems to Windows 2000 

·    Developed document template series for use by all sites on Solectron Global Account as related to Image configuration, Software installation, IMAC processes, Asset tracking and technician/employee training

Assigned to: Rational Software, 20 Maguire Rd. Lexington, MA. May 1999 – Nov 2000

Deskside Technician / Deskside Team Lead

·    Team Lead on an 8 member IBM IT EUS Deskside Team in support of 1000+ end-users in a software development environment.

Tech Specialists 470 Totten Pond Rd. Waltham, MA.

Assigned to: Polaroid Corp., Waltham, MA. Feb 1999-May 1999

Desktop Technician

·    Member of Deskside team providing EUS support to 2500+ end-users in a manufacturing environment.

·    Member “Y2K Process Development Committee”

Interim Technology 31 St James St Boston, MA.

Assigned to: CVS Pharmacy Corp., Woonsocket, RI. Nov 1997-Jan 1999

Desktop Technical Analyst

·    Member of Deskside Team Providing EUS support to 300+ end-users in a corporate environment.

·    Provide support and troubleshooting services for 300 Win NT and Windows for Workgroups stations.

·    Implemented staging, configuration and rollout of Desktop PC’s and Laptops with Win NT OS for CVS N. America Help Desk department rollout. Upgrade from Windows 3.11 to Windows NT 4.0