The documents here are samples of process and procedures used in the performance of tasks related to an IMAC request of a typical IT desktop support team.

IMAC stands for Install, Move, Add or Change and is a standard user ticket request in most of the depts I have worked in.

IMAC Process and Procedures Overview:

Process flow for handling all IMAC requests

 

Install Process:

Process flow document for Install request

 

Move Process:

Process flow document for Move request

 

Add Process:

Process flow document for Add request

 

Change Process:

Process flow document for Change request